Support & Legal Information

This page sets out the official legal and support information for Parimatch ("the Company", "we", "us"), the operator of the betting and gaming services available at flamingopark.cz. It describes how to contact our support team, how complaints and disputes are handled, and which responsible gambling tools are available to protect our customers. By using flamingopark.cz, customers acknowledge that they have read and understood this information in conjunction with our Terms and Conditions and Privacy Policy.

Contact & Support Channels

Parimatch provides multiple channels through which customers can obtain assistance, raise questions regarding their account, or submit a formal complaint. Our support team is available to assist with account verification, payment enquiries, technical issues, and general questions about our products.

Email support: [email protected]
Live chat: available directly on flamingopark.cz, on the Support and Payments History pages
Help Centre: additional guidance and self-service resources are available through the in-site Help Centre

Complaints & Dispute Resolution

Any customer who is dissatisfied with the service received, or who wishes to dispute the outcome of a bet, transaction, or account decision, may submit a written complaint via [email protected] or through live chat. Complaints are logged, investigated, and responded to in accordance with the Company's internal complaints-handling procedure. Where a complaint cannot be resolved directly between the customer and the Company, the customer may be entitled to refer the matter to an independent alternative dispute resolution (ADR) body. Details of the applicable ADR provider will be supplied to the customer upon request.

Responsible Gambling

Parimatch is committed to promoting safer gambling and provides a range of tools that allow customers to manage and control their play. These tools are accessible through the customer's account settings and via the dedicated responsible gambling section of the site.

Deposit limits — set a cap on the amount that can be deposited over a given period
Loss limits — restrict the maximum losses permitted over a given period
Bet limits — control the maximum stake per bet
Time limits — set a maximum session or daily play duration

Responsible Gambling Policy

Full details of our approach to responsible gambling, including information on self-exclusion, account closure, and support organisations for problem gambling, are set out in our dedicated Responsible Gambling policy, accessible at /en/responsible-gambling. A link to this section is also available in the main site menu at all times, ensuring customers can access these tools whenever needed.

Data Protection & Privacy

The Company processes personal data submitted by customers, including data provided during registration, verification (KYC), and ongoing account use, in accordance with applicable data protection legislation. Questions regarding the processing of personal data, or requests to exercise data subject rights, should be directed to [email protected]. Further detail is available in the Company's separate Privacy Policy, published on flamingopark.cz.

Account Verification

The Company reserves the right to request identity and age verification (KYC) from any customer prior to permitting deposits, withdrawals, or continued use of the service, in line with applicable anti-money laundering and player protection obligations.