Responsible Gambling
Parimatch recognizes that gambling, while intended as a form of entertainment, may pose risks to certain individuals if not approached with awareness and self-control. As part of our ongoing commitment to player welfare, we provide a dedicated set of responsible gambling tools, clear information on how to use them, and accessible support channels for anyone who has concerns about their own play or that of someone close to them. This page outlines the measures available on flamingopark.cz to help you maintain a healthy relationship with betting and gaming, and explains how to reach our support team if you need assistance.
Our Commitment to Responsible Gambling
Parimatch operates its platform, including flamingopark.cz, with player protection as a core principle of its service. We believe that betting and casino gaming should remain an enjoyable leisure activity, and we take active steps to help players recognize when their gambling habits may require adjustment. To this end, we have integrated a dedicated Responsible Gambling section directly into our site navigation, ensuring that every user can quickly locate the tools and information described below. Full details of our approach are also published directly on this responsible gambling page.
Tools to Help You Stay in Control
Parimatch offers a range of self-management tools that allow players to set personal boundaries on their account activity at any time. These tools are designed to give you direct, practical control over how much time and money you spend on the platform, and can be adjusted through your account settings.
- Deposit limits — set a maximum amount you can deposit over a given period, available in your account settings
- Loss limits — cap the maximum amount you are willing to lose within a chosen timeframe, available in your account settings
- Bet limits — restrict the maximum stake you can place per bet or session, available in your account settings
- Time limits — control how long you remain active on the platform per session, available in your account settings
Recognizing the Signs of Problem Gambling
We encourage all players to periodically reflect on their gambling behavior. Warning signs may include spending more money or time on betting than originally planned, chasing losses, neglecting personal, family, or professional responsibilities in favor of gambling, or experiencing distress when unable to place a bet. If any of these patterns feel familiar, we strongly recommend using the deposit, loss, bet, or time limit tools described above, and, where appropriate, seeking guidance from an independent support organization or medical professional.
Account Verification and Age Restrictions
To support responsible play and comply with our verification obligations, Parimatch applies a know-your-customer (KYC) process and risk-level assessment to player accounts. These checks help confirm player identity and age, and can be managed at any time through your account settings. Access to betting and gaming services is restricted to individuals who meet the applicable legal age and eligibility requirements in their jurisdiction.
Support and Assistance
If you have questions about any of the responsible gambling tools described above, or would like guidance on managing your account activity, our support team is available to assist. You can reach us by email at [email protected], or through live chat, accessible from the Support and Payments History pages on flamingopark.cz. Our team can walk you through setting up deposit, loss, bet, or time limits, and can point you toward independent organizations offering further help with gambling-related concerns.
Ongoing Review of Our Policies
Parimatch reviews its responsible gambling tools and information on a regular basis to ensure they remain effective, accessible, and aligned with current best practice. Any updates to the tools, limits, or contact channels referenced on this page will be reflected here directly. We encourage players to revisit this page periodically to stay informed of any changes.