Privacy Policy
This Privacy Policy explains how Parimatch ("Parimatch", "we", "us", or "our"), operating the website flamingopark.cz and related mobile applications, collects, processes, stores, and protects the personal data of users ("you" or "the User") located in the Czech Republic. Parimatch is committed to safeguarding your privacy and handling your personal data responsibly, in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and relevant Czech national law. By registering an account, accessing our website, or using our sports betting, casino, or related services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This document should be read together with our Terms and Conditions and our Responsible Gambling Policy, both available at flamingopark.cz.
1. Data Controller
The data controller responsible for the processing of your personal data is the licensed operator of the Parimatch brand for the Czech market, acting under an applicable gambling license. Current details of the operating entity and its license are available on request from our support team. For any questions regarding this Privacy Policy or the processing of your personal data, you may contact our support team at [email protected] or through the live chat available on the Support and Payments History pages of your account.
2. What Personal Data We Collect
We collect personal data that you provide directly to us during registration and KYC verification (available in your account area), including your full name, date of birth, address, email address, phone number, government-issued identification documents, and payment details. We also automatically collect technical data such as your IP address, device identifiers, browser type, language preference, and usage data relating to your interaction with our sports betting markets, casino games, tournaments, and promotional offers. Additional data may be collected in the course of our risk-level assessment process conducted upon registration.
3. How We Use Your Data
Your personal data is used to create and verify your account, process deposits and withdrawals, provide access to sports betting, live betting, casino games, and promotional features such as tournaments, bonus wallets, and the VIP Club program. We also use your data to comply with anti-money laundering (AML) and know-your-customer (KYC) obligations, to prevent fraud, to communicate with you regarding your account and support requests, and to enforce our responsible gambling tools where applicable.
4. Legal Basis for Processing
We process your personal data on the basis of: (a) performance of the contract between you and Parimatch when you register and use our services; (b) compliance with our legal obligations, including licensing, AML, and KYC requirements; (c) our legitimate interests in preventing fraud, securing our platform, and improving our services; and (d) your explicit consent, where required, such as for certain marketing communications.
5. Data Sharing and Third Parties
We may share your personal data with regulatory authorities, payment service providers, identity verification providers, game and odds providers (including Habanero, Pragmatic Play, and Betradar), customer support platforms (including Salesforce Chat and Intercom Chat), and other trusted third-party service providers strictly for the purposes described in this Policy. We do not sell your personal data to third parties for their own marketing purposes.
6. Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law, including AML and licensing regulations, or as necessary to resolve disputes, enforce our agreements, and comply with regulatory obligations.
7. Your Rights
Under the GDPR, you have the right to access, rectify, or erase your personal data, to restrict or object to certain processing, to data portability, and to withdraw consent at any time where processing is based on consent. To exercise these rights, please contact [email protected] or use the live chat available on the Support and Payments History pages of flamingopark.cz. You also have the right to lodge a complaint with the relevant Czech data protection supervisory authority.
8. Responsible Gambling and Data Processing
Parimatch is committed to promoting responsible gambling. Where you choose to activate deposit limits, loss limits, bet limits, or time limits — available in your account settings — the relevant data is processed solely to enforce these safeguards and support your wellbeing. Further information is available on our Responsible Gambling page at https://flamingopark.cz/en/responsible-gambling.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including encryption, access controls, and regular security assessments of our systems and third-party service providers.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any material changes will be published on this page at flamingopark.cz/privacy-policy, and we encourage you to review this Policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at [email protected], or reach our support team via live chat on the Support and Payments History pages of your account.