Contact Parimatch
Parimatch is committed to providing accessible, transparent, and responsive customer support to all players. This page sets out the official channels through which users may contact Parimatch regarding account matters, payments, technical issues, or concerns related to responsible gambling. Parimatch encourages all users to review the information below before initiating contact, in order to ensure that inquiries are directed to the appropriate channel and resolved as efficiently as possible.
Company Contact Details
For all general inquiries, account-related questions, or complaints, users may contact Parimatch directly via email at [email protected]. This is the official and sole email address for customer support correspondence, and users are advised to disregard any communication purporting to originate from Parimatch that does not use this address. Parimatch does not solicit sensitive account credentials, passwords, or payment card details via email or any other communication channel.
Live Chat Support
In addition to email correspondence, Parimatch offers a live chat facility to provide users with real-time assistance. Live chat support is available on relevant pages of the platform, including the Support section and the Payments History page, and is powered by recognised third-party providers to ensure reliability and continuity of service. Users experiencing urgent issues, such as difficulties with deposits, withdrawals, or account access, are encouraged to use live chat as the fastest available channel for resolution.
Response Times and Escalation
Parimatch aims to respond to all email inquiries within a reasonable timeframe, and live chat inquiries are typically addressed on a real-time basis during available support hours. Where a matter cannot be resolved through initial contact, users may request escalation to a senior support representative. Parimatch maintains internal procedures for the handling and escalation of complaints in accordance with applicable consumer protection standards.
Responsible Gambling Assistance
Parimatch recognises its responsibility to support players in maintaining control over their gambling activity. Users seeking guidance on managing their play, or who have concerns about their own gambling behaviour or that of a third party, may contact support through the channels listed above. Parimatch also provides a dedicated Responsible Gambling section accessible from the main site menu, together with self-management tools including deposit limits, loss limits, bet limits, and time limits, which allow users to set personal boundaries on their activity. Further information is available on the Responsible Gambling principles page.
Data Protection and Correspondence
Any personal data submitted by users in the course of contacting Parimatch support, whether by email or live chat, is processed in accordance with Parimatch's data protection practices and applicable data protection legislation. Users are advised not to share unnecessary sensitive information when contacting support and to direct any data protection queries to the same official support email address.